8:00 PM · Welcome Reception

Salazar
AV. Paseo De La Reforma 333

Attire
Vibe: Cocktail attire, neutrals, earth tones

8:00–9:00 AM · Desayuno/Breakfast
St. Regis Diamond Ballroom, Floor 2

9:00–10:15 AM · Chapultepec Castle Tour
St. Regis Lobby
Attire: Athleisure, Walking Attire
Optional

10:30 AM–1:55 PM · Leadership Summit · Day 1 — Morning
St. Regis Madeline Ballroom, Floor 1
Attire: Business Casual

10:30 AM · Welcome & State of The Company
Rainy Hake Austin, President at The Agency

11:10 AM · The Agency’s Tech Roadmap Revealed
Zane Burnett, EVP of Digital Strategy at The Agency

12:05 PM · The Agency Brand Evolution
Rainy Hake Austin, President at The Agency
Makenzie Green, VP of Vibes at The Agency

12:35–12:50 PM · Descanso/Break

1:00 PM · Global Market Intelligence
Europe: Ayres Neto, The Agency Portugal
Canada: Steve Bailey, The Agency Waterloo Region
Caribbean: Sean O'Neill, The Agency Turks & Caicos
Central America Vicky Leitman, The Agency Panama
United States—Metro: Jen Cameron, The Agency Seattle
United States—Resorts: Joy Vance, The Agency Bozeman & Big Sky
Mexico: Ricardo Umansky, The Agency Mexico City

1:50 AM · Global Voice, Local Soul
Traci Garontakos, The Agency Indianapolis

2:15–3:20 PM · Comida/Lunch
St. Regis Diamond Ballroom, Floor 2

3:20 PM–5:00 PM · Leadership Summit · Day 1 — Afternoon
St. Regis Madeline Ballroom, Floor 1
Attire: Business Casual

3:20 PM · Talent Strategies
Adam Lerman, VP of Talent Acquisition

4:15 PM · The Learning Advantage: How Development Shapes Winning Offices
Kacey Bingham, The Agency Denver & Boulder
Jared Blank, The Agency Denver & Boulder
Jay Hebb, The Agency Boulder

4:30 PM · Leadership Day 1—Open Discussion & Final Thoughts
Mauricio Umansky, CEO & Founder, The Agency

7:30 PM · Transportation to Dinner Reception
St. Regis Lobby

8:00 PM · Dinner Reception

SoHo House CDMX
Calle Versalles No. 28

Attire
Vibe: Upscale cocktail attire; prints, patterns, textures, bright colors

8:00 AM · Botanical Gardens Walking Tour

St. Regis Lobby
Optional

10:00–11:00 AM · Desayuno/Breakfast

St. Regis Diamond Ballroom, Floor 2

11:00 AM · Leadership Summit · Day 2

St. Regis Madeline Ballroom, Floor 1
Attire: Business Casual

11:00 AM · Elevating Experience Through Service Excellence
Rainy Hake Austin, President at The Agency

11:45 AM–1:15 PM · Global Partner
St. Regis Madeline Ballroom, Floor 1

• Profitability and Financial Planning for Brokerages

• The Agency Relocation 

• Operational Efficiency–Streamlining Operations and Back-Office Systems

11:45 AM–1:15 PM · Corporate Leadership Breakout
St. Regis Diamond Ballroom, Floor 2

• Relocation 

• Operational Excellence: Driving Impact Where It Matters Most

1:25 PM · Open Discussion & Closing Thoughts

2:30–3:30 PM · Comida/Lunch
St. Regis Diamond Ballroom, Floor 2

3:30 PM · Leadership Day 2—Concludes
St. Regis Diamond Ballroom, Floor 2

6:00 PM · Leadership Summit · Day 2 — Evening

The Agency Mexico City Grand Opening

Hotel Pug Seal Polanco Anatole France
Anatole France 307, Polanco, Polanco Reforma

Attire
Vibe: Cocktail; autumn/fall tones